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Terms and Conditions

If you use this website, you agree and adhere to these terms and conditions. If you do not agree, please do not use this website. Nothing in these terms affects your statutory rights. By using the haysequestriancountryleisure.com website, you signify your agreement to be bound by these terms.

Occasionally, access to our website may be suspended or restricted due to internet issues, to allow updates or to carry out upgrades and repairs. We will try to ensure that this is for the shortest time possible. Should you have any questions or if you have a suggestion to make about our products or our service, you can contact us on 01889 621 292, 07807398943 or 07896580766 between 8am and 9pm, 7 days a week.

Alternatively you can email info@haysequestriancountryleisure.com, lydia@haysequestriancountryleisure.com or jonny@haysequestriancountryleisure.com 24/7. We will endeavour to answer your email queries within 24hours.

Upon placement and acceptance of an order, a contract will exist between you and Hays Equestrian Country Leisure, the order will be processed, despatched and your credit/debit card will be charged. You will receive an automated email with an itemised breakdown of your order. This is the only point at which contract information will be sought from you and it will only be used for billing and delivery purposes or for contacting you if we have a query. Please note, upon placement of an order, Hays Equestrian Country Leisure are unable to add or amend the order.

All products on our website are priced in Pounds Sterling and include UK VAT on applicable items at the prevailing rate. We accept payments secured by WorldPay Streamline Services by credit or debit card. Please do not email your card or bank details as no responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will lead to prosecution.

If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. However, this does not include postage. This does not affect your statutory rights.

Unless the goods you purchase are faulty, you will be responsible for the cost and making arrangements to return goods to us and we recommend that you obtain proof of postage for your reference. Goods should be returned to:

Hays Equestrian Country Leisure
7 Canaway Walk
WS15 2XU

We aim to complete all refunds as quickly as possible however please allow for the item to arrive back to us, to be inspected fully to make sure the item to ensure the item is eligible for refund. If you have any queries please call us using the contact details above, where a member of the team will be more than happy to assist you. When exchanging an item, payment of a standard delivery charge will be required to send your replacement item(s).

Certain products carry a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations. In the event of any dispute or uncertainty about the validity of the item for replacement or refund, Hays Equestrian Country Leisure reserve the right to return the item to the manufacturer for their own inspection and feedback. Please allow time for this process.

In accordance with the Health and Safety at Work Act 1974 and Hays Equestrian Country Leisure Health and Safety protocol, we are unable to handle and inspect any item unless it is clean and dry.

You are responsible for ensuring that your account details and passwords associated with www.haysequestriancountryleisure.com remain confidential and you agree to accept responsibility for all activities associated with your account. If you believe that the security of your account has been compromised please contact us immediately.

The information provided on our website is purely for informational purposes and not intended to recommend or endorse any product.

All content on the website is the property of Hays Equestrian Country Leisure, protected by UK copyright and database laws and consequently you may not extract or use any content of the website without prior written consent. In accordance with the Computer Misuse Act 1990, you are not permitted to use the website to commit or encourage a criminal offence including; transmit or distribute any material which is malicious, technologically harmful or for the purpose of causing the website to be damaged or impaired; to send 'spam' or any other unsolicited advertising or promotional material.